We can run an extension cord to the blower. We have heavy duty, 50ft extension cords specifically used for these items. We always bring them to events and private rentals. Multiple extension cords cannot be connected for long distances. If the power source is more than 50ft away from the inflatable set up, a generator will be needed.
Each blower draws 115 volts, which is a standard power circuit. If anything else is plugged into that circuit, it will short out, the blower will turn off and the inflatable will immediately start to deflate.
-Make sure the blowers are ON.
-Make sure blowers are connected to the inflatable.
-Check all power cords that they are plugged in.
-Check the power supply, the circuit may need to be reset.
-If using a generator, make sure the generator is ON and filled with gas. Generators may need to be reset or refueled.
-There are air vents on the bottom of inflatables. If they are not closed, the air will leak out. Make sure all vents are closed.
-If all else should fail, call our office immediately for assistance. 856-336-2585
If your rental is a drop off for a private party, we will provide a secondary emergency number upon delivery confirmation.
Our website has power needs listed on all of our equipment. If you cannot find the information, our office staff can assist you.
We suggest renting a generator if you are unsure about the power situation.
We prefer having our staff stay on site at public venues to ensure success with all rentals.
Catering Packages & certain food stations.
Mechanical Rides like the Bull and Train.
-We do many deliveries of bounce houses and simple activities for house parties and our staff does not stay.
-We suggest hiring our staff if you are having a large party of 100 guests or more.
-Many schools are fortunate to have a lot of volunteers and this saves a lot of money. Depending on your event details, we will suggest having a few of our staff stay for the event. They will be the ones to set up and clean up equipment and can help answer any questions during event operations. They will ensure safety, and can be there to help if there are any power issues or if someone hits a safety switch on a Popcorn Machine.
Townships & Organizations:
-Many townships have volunteers which is very helpful. We can send limited staff to ensure safe practices and operations. For large events, we do prefer at least one of our staff at all inflatables, as some inflatables require two supervisors.
-For large events, we also need an event supervisor to oversee. Over the course of a long event, ride supervisors will need breaks, power will need to be checked up on, and event planners will need someone to communicate with.
Although saving costs is ideal, we want to give the best possible experience.
Inflatables are usually set up on grass, pavement, or smooth floors. We often set tarps underneath to keep our equipment clean and protected if there are loose rocks.
Always consider a power source and how we are going to get to your set up location. A lot of our equipment is heavy and bulky, so going up and down stairs can be a challenge. Wide stair cases, double doors, ramps and elevators are all helpful.
If your event is on the 10th floor of a city building, or a basement auditorium, we need access to the space by elevator, loading dock, a wide staircase in many cases, and double doors. Our staff has been to many venues and they are great at problem solving, but we will ask questions upon booking to prepare and plan accordingly.
A 50% deposit is required to reserve items and services for a specific date.
Full payment is due before the event takes place.
If paying upon delivery (if agreed upon with our office staff) please have exact change as our drivers do not carry cash for change. If paying by check, please have this prepared to give them when they arrive and when paperwork is reviewed.
We do accept Purchase Orders from Schools, Colleges, and Organizations.
If you are rescheduling, we can certainly move to a new date. If all items are available (not previously reserved by another party), moving the date is simple. If some items are not available, we will replace rentals with comparable activities of equal or greater value.
If you do not have a new date yet, we can hold the payments made and apply them to a new party within 1 year.
25% of costs are non-refundable upon full cancellation. Our office spends considerable time on planning every event and once we have held items for one party, we have turned other customers away from those items. If food was ordered, we may not be able to use it for another party and it will become waste.
POSTPONING OR CANCELATION NOTICE:
We appreciate 72 hours notice if you are considering, and 48 hours notice with a final call so that we can reschedule our staff, and not spend time loading our trucks, which saves a considerable amount of time and money.
The more we save, the more we can save you!
We understand there are extenuating circumstances, however, once we are on your even site with all of our staff and equipment, we cannot avoid costs incurred. All cancellations must be decided before our trucks leave our warehouse to deliver to your event. An office staff person must acknowledge the cancellation/postponement and confirm.
Should precipitation or high winds occur mid-event and we have to shut down equipment, the full contracted amount is still due.
Please be mindful of this information while planning your event.
We usually arrive about 2 hours before your event time. Sometimes set up requires additional time and sometimes we may even ask to come the night before if your event is in a secure location.
Event times on your invoice/contract are separate from set up/clean up. If your event is 12pm-4pm, we will arrive about 9:30am. Clean up can be quite fast and we are usually out within an hour after the event ends.
If your rental is a drop off, we will make a delivery schedule with you.
Delivery/Travel costs are dependent upon the event location. Factors that play into our costs:
-Same day delivery and pick up requires a specific schedule, staff, and vehicle(s).
-Type of vehicles and how many are needed for the job.
-How many staff will be attending for set up, and for supervision.
-Crossing state lines, bridges, significant tolls, or need to take alternate routes because of vehicle types, all add to our cost.
Located in Central/South Jersey, we mainly do events within 50 miles of Berlin, NJ. We often to to Atlantic City, Cape May, and the Greater Philadelphia Area.
We have been to the Poconos, Connecticut, Pittsburgh, Maryland, Delaware, and New York (city, up state, and Staten Island). Our staff loves to travel!
We are fully insured for all services we offer. We can name your company, organization, or you as an individual as additionally insured under our policy for your event.
Some companies and organizations require specific language on their insurance documents. Please send us those requirements as well as the name and address of the certificate holder.
Additional Insured requests must be received upon confirmation, or at least 7 business days prior to the event. We cannot guarantee insurance documents will be received if the request comes in 24 hours before an event date.
The State of NJ has very strict regulations for inflatable operation. We have to apply and pay for certain inflatables to be inspected and permitted every year before they are sent to an event within the state.
Many of our staff are registered PA inspectors. Our staff attends training courses every year. All inflatables going to events in PA have serial numbers and tags as well.
Every time our staff sets up an inflatable, we are required to complete an inspection checklist to ensure everything is safe and abides to manufacture standards.
Anyone supervising inflatables during a rental or event (our staff, volunteers, and parents) will be required to review and sign a checklist of rules, regulations, and safe practices.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Email: firstname.lastname@example.org 856-336-2585