FAQs
As soon as possible! Our rental equipment books up extremely quickly. However, if you need a rental on short notice, give our office a call and we will do our best to accommodate you.
Yes, the blower, which is what keeps the unit inflated, must be plugged in and turned on the entire time the inflatable is in use. If unplugged, the unit will deflate.
Each blower draws 115 volts, which is a standard power circuit. If anything else is plugged into that circuit, it will short out, the blower will turn off and the inflatable will immediately start to deflate.
Each blower draws 115 volts, which is a standard power circuit. If anything else is plugged into that circuit, it will short out, the blower will turn off and the inflatable will immediately start to deflate.
We require all equipment to be set up within 50ft of a dedicated power source (we provide a 50ft extension cord for each rental item). If this is not possible or your location does not have enough power available, you can choose to rent generator(s) from J-Dogs for the duration of your event. Generators are an additional cost based on the length of the event.
If the inflatable begins to deflate, please stay calm (we don't want children being afraid). Everything will be just fine, but do vacate the inflatable.
- Make sure the blowers are ON.
- Make sure blowers are connected to the inflatable.
- Check all power cords that they are plugged in.
- Check the power supply, the circuit may need to be reset.
- If using a generator, make sure the generator is ON and filled with gas. Generators may need to be reset or refueled.
- There are air vents on the bottom of inflatables. If they are not closed, the air will leak out. Make sure all vents are closed.
If all else should fail, call our office for assistance 856-336-2585
- Make sure the blowers are ON.
- Make sure blowers are connected to the inflatable.
- Check all power cords that they are plugged in.
- Check the power supply, the circuit may need to be reset.
- If using a generator, make sure the generator is ON and filled with gas. Generators may need to be reset or refueled.
- There are air vents on the bottom of inflatables. If they are not closed, the air will leak out. Make sure all vents are closed.
If all else should fail, call our office for assistance 856-336-2585
Many outdoor parks have limited or no electricity. It is the responsibility of our customers to find out how much electricity is available and where it is located. If you are unsure of the power situation, we suggest renting a generator from us to ensure appropriate power is available.
Our website has power needs listed on all of our equipment. If you cannot find this information for a specific item, our office staff can assist you.
Our website has power needs listed on all of our equipment. If you cannot find this information for a specific item, our office staff can assist you.
Our staff are required to be on-site at events for certain services, such as mechanical rides, catering services, etc.
If you are not renting any items that require a J-Dogs attendant, you have the option to provide dedicated volunteers (ages 18+) to supervise the equipment during the event.
Private Parties:
We do many deliveries of bounce houses and simple activities for house parties and our staff does not stay. We suggest hiring our staff if you are having a large party of 100 guests or more.
School Events:
Many schools are fortunate to have a lot of volunteers, which can help with costs. Depending on your event details, we may suggest having a few of our staff stay for the event. They will be the ones to set up and clean up equipment and can help answer any questions during event operations. They will ensure safety, and can be there to help if there are any power issues or troubleshooting needs.
Townships & Organizations:
Many townships have volunteers, which is very helpful. We can also send a limited number of J-Dogs attendants to ensure safe practices and operations. For large events, we do prefer to have some of our staff on-site, as some inflatables require multiple supervisors. Depending on the size of the event, we may also require an event manager to oversee the event because ride attendants will need breaks, power will need to be checked on, and event planners will need someone to communicate with.
Although saving costs is ideal, we want to give you the best possible experience! If you are unsure of the needs for your specific event, our office staff can discuss the event details with you and help decide on the best option!
If you are not renting any items that require a J-Dogs attendant, you have the option to provide dedicated volunteers (ages 18+) to supervise the equipment during the event.
Private Parties:
We do many deliveries of bounce houses and simple activities for house parties and our staff does not stay. We suggest hiring our staff if you are having a large party of 100 guests or more.
School Events:
Many schools are fortunate to have a lot of volunteers, which can help with costs. Depending on your event details, we may suggest having a few of our staff stay for the event. They will be the ones to set up and clean up equipment and can help answer any questions during event operations. They will ensure safety, and can be there to help if there are any power issues or troubleshooting needs.
Townships & Organizations:
Many townships have volunteers, which is very helpful. We can also send a limited number of J-Dogs attendants to ensure safe practices and operations. For large events, we do prefer to have some of our staff on-site, as some inflatables require multiple supervisors. Depending on the size of the event, we may also require an event manager to oversee the event because ride attendants will need breaks, power will need to be checked on, and event planners will need someone to communicate with.
Although saving costs is ideal, we want to give you the best possible experience! If you are unsure of the needs for your specific event, our office staff can discuss the event details with you and help decide on the best option!
We can set up on grass, asphalt, pavement, indoors, or any level and (relatively) smooth surface. We cannot set up inflatables on gravel, as it will wear away at they vinyl material.
Indoor Setup Locations:
A lot of our equipment is heavy and bulky, so going up and down stairs can be a challenge. Wide stair cases, double doors, ramps and elevators are all helpful. Prior to your event, please inform our team of any stairs, elevators, loading docks, etc. that will be used to access the event space.
Indoor Setup Locations:
A lot of our equipment is heavy and bulky, so going up and down stairs can be a challenge. Wide stair cases, double doors, ramps and elevators are all helpful. Prior to your event, please inform our team of any stairs, elevators, loading docks, etc. that will be used to access the event space.
Upon booking an event, a 50% deposit is required to reserve your event date and specific rental equipment. All deposits are non-refundable. The remaining balance is due 7 days prior to the event date.
We accept payment in the form of credit card, online bank transfer, check, or cash. A processing fee of 3.5% applies to all card payments.
We also accept Purchase Orders from schools, townships, and other organizations.
We accept payment in the form of credit card, online bank transfer, check, or cash. A processing fee of 3.5% applies to all card payments.
We also accept Purchase Orders from schools, townships, and other organizations.
72 hours’ notice is required for all date changes or cancellations, for any reason.
Postponement dates must be held within (1) calendar year of the original event date. If postponement of an event is needed and less than 72 hours’ notice is provided, an additional 20% of the job cost will be added to the invoice total.
Blackout dates apply – original amusements/services are subject to substitution based on inventory availability. Any substitution will be comparable to the original order.
Postponement dates must be held within (1) calendar year of the original event date. If postponement of an event is needed and less than 72 hours’ notice is provided, an additional 20% of the job cost will be added to the invoice total.
Blackout dates apply – original amusements/services are subject to substitution based on inventory availability. Any substitution will be comparable to the original order.
An item's individual pricing does not include delivery, set up, and breakdown. Delivery fees are applied to your estimate on a per-job basis. There are many factors that can affect your delivery fee such as distance to your location, quantity of rental items, difficulty of delivery, and more.
Our staff will set up ALL equipment and ensure it is in working order before your event and will breakdown and clean up all equipment after your event ends.
Our staff will set up ALL equipment and ensure it is in working order before your event and will breakdown and clean up all equipment after your event ends.
Based in West Berlin, NJ, we service a wide range of areas including South Jersey, Central Jersey, Jersey Shore, Atlantic City, North Jersey, Philadelphia, Bucks County, Eastern Pennsylvania, Northern Delaware, New York City, Maryland, and many more!
Order minimum requirements may apply based on the location of your event, time of year, etc. Please reach out to our sales representatives to ask if we have a minimum order requirement for your location, especially if you are outside of Camden or Burlington County, NJ.
Order minimum requirements may apply based on the location of your event, time of year, etc. Please reach out to our sales representatives to ask if we have a minimum order requirement for your location, especially if you are outside of Camden or Burlington County, NJ.
Yes, we are fully insured and can provide a copy of our insurance policy upon request. We can name your company or organization as additional insured under our policy too, if needed for your event.
Each year, the State of New Jersey inspects and permits our inflatables and mechanical rides before they are used or operated at any event. Many of our event staff are also registered PA ride inspectors. They attend training courses regularly and inspect all inflatables before being used at any PA event.
Every time our staff sets up an inflatable, we are required to complete an inspection checklist to ensure everything is safe and follows the manufacturer's standards. Anyone supervising inflatables during a rental or event (our staff, volunteers, or parents) will be required to review and sign a checklist of rules, regulations, and safe practices.
Each year, the State of New Jersey inspects and permits our inflatables and mechanical rides before they are used or operated at any event. Many of our event staff are also registered PA ride inspectors. They attend training courses regularly and inspect all inflatables before being used at any PA event.
Every time our staff sets up an inflatable, we are required to complete an inspection checklist to ensure everything is safe and follows the manufacturer's standards. Anyone supervising inflatables during a rental or event (our staff, volunteers, or parents) will be required to review and sign a checklist of rules, regulations, and safe practices.